Last updated 14 August 2026
These terms govern your use of lens.fit and any order you place with us. Placing an order means you accept them. Please read the sections on prescriptions and on liability in particular.
1. Who we are, and who can order
lens.fit is an independent retailer of contact lenses, fulfilling from Hong Kong. We are not affiliated with the manufacturers whose products we sell; all trademarks remain the property of their owners.
You must be at least 18 to place an order, and you must hold a current prescription for the lenses you are ordering. Orders on behalf of someone under 18 must be placed by a parent or guardian.
2. Prescriptions
Contact lenses are a medical device. We supply only against a valid, unexpired prescription from a qualified practitioner, and we verify before we ship — either from a copy you provide or by contacting the optometrist you name.
We do not give clinical advice, and we cannot issue or extend a prescription. Nothing on this site is a substitute for an eye examination. The specification you enter is your responsibility: check the power, base curve, diameter and brand against the box you currently wear. If we cannot verify a prescription, or it has expired, we will cancel the order and refund it in full.
If your eyes become red, painful or your vision changes, remove the lenses and see a practitioner.
3. Orders and acceptance
Your order is an offer to buy. A confirmation email acknowledges that we have received it; the contract forms only when we dispatch, or when we tell you we have accepted it.
We may decline or cancel an order — refunding it in full — where stock is unavailable, where a prescription cannot be verified, where a price or description was published in error, or where we reasonably suspect fraud or resale.
4. Prices and payment
Prices are shown on the product page and are exclusive of delivery, which is calculated at checkout, and of any customs duties or import taxes, which are covered in the Shipping Policy.
Prices can change at any time, but the price you are charged is the one shown when you place your order. Payment is taken at checkout through our payment provider. Discount codes are subject to their own conditions; one code applies per order unless stated otherwise.
Manufacturers occasionally change packaging, box counts or formulations. Where that happens we supply the current version of the product.
5. Delivery, refunds and exchanges
Delivery is covered by the Shipping Policy, and returns by the Refund & Exchange Policy. Both form part of these terms. In short: we put right anything that is our error, and we cannot take back opened boxes or accept change-of-mind returns.
Risk in the goods passes to you on delivery.
6. Your account
You are responsible for keeping your password to yourself and for anything done through your account. Tell us promptly if you think someone else has access. We may suspend an account being used fraudulently or in breach of these terms.
7. Using the site
You may not scrape, copy or republish the site’s content, interfere with its operation, or use it to break the law. The text, design, photographs and code of lens.fit belong to us or our licensors; product images and brand names belong to their respective owners and appear here to identify the goods we sell.
8. Accuracy
We take care to describe products accurately, but we do not warrant that every description, image or price is complete and current. Where an error affects an order you have placed, we will contact you and offer to proceed at the correct price or cancel and refund.
9. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by our negligence, or for fraud.
Subject to that, we are not liable for indirect or consequential loss, for loss of profit or opportunity, or for loss arising from your use of lenses in a way inconsistent with your practitioner’s advice or the manufacturer’s instructions. Our total liability for any order is limited to the amount you paid for it.
10. Indemnity
You agree to cover our reasonable losses if they arise from your breach of these terms, or from a prescription or specification you supplied that turns out to be false.
11. Events outside our control
We are not in breach of these terms where performance is prevented by something beyond our reasonable control — including carrier failure, customs action, supply interruption, natural events or civil disruption.
12. Privacy
How we handle your data is set out in the Privacy Policy.
13. Changes to these terms
We may revise these terms; the version in force is the one published here when you place your order. The date at the top shows when they last changed.
14. Governing law
These terms are governed by the laws of Hong Kong SAR, and the courts of Hong Kong SAR have exclusive jurisdiction. Nothing here removes a consumer protection you have under the law of the country you live in.
15. General
If any provision is found unenforceable, the rest continues to apply. A delay in enforcing a term is not a waiver of it. These terms, together with the shipping and refund policies, are the whole agreement between us.
Get in touch. Email support@lens.fit, or use the contact form. We answer Monday to Friday, 10:00–18:00 HKT, usually within one business day.