Every order gets a confirmation email the moment it is placed, and a second email with a tracking number as soon as it leaves us. If you have that number to hand, put it in below along with the email address you ordered with.
Can’t find your tracking number?
If you have an account with us, every order you have ever placed is listed under Orders in My account, with its current status and a full breakdown of what was in it. That is usually faster than digging through your inbox.
Tracking can take up to 24 hours to start showing movement after you get the email — the parcel has to be scanned into the carrier’s network first. If it has been longer than that and the number still shows nothing, send us a message and we will chase it.
How long delivery takes
We pack orders on business days. Anything ordered before the afternoon cut-off usually goes out the same day; orders placed over the weekend go out on Monday. If a prescription still needs verifying, the order waits until that is done — we will tell you if that is what is holding things up rather than leaving you guessing.