Last updated 14 August 2026<\/p>\n
Four things, all printed on the box you are wearing now: the brand, the power (sometimes written PWR, SPH or D, and usually a minus number), the base curve (BC) and the diameter (DIA). If you wear toric lenses for astigmatism there are two more, cylinder (CYL) and axis. Type them in exactly as printed. If your two eyes differ, order them separately — the ordering form has a setting for that.<\/p>\n
Yes. On any product page choose “both eyes, different” and enter each eye’s specification. They arrive as two lines on one order, and when you reorder later the split is preserved.<\/p>\n
Yes, a current one. You can photograph it and send it over, type the numbers in yourself, or give us your optometrist’s details and we will obtain it. We verify before we ship. See prescription renewal<\/a> if yours has expired.<\/p>\n No — only a practitioner can do that, and they will want to examine your eyes first. What we can do is save you the phone call and contact your optometrist for a copy of a current one.<\/p>\n Yes. Manufacturer-sealed stock, same product codes. See about us<\/a> for how we source it.<\/p>\n Usually 3–5 working days once it ships, and orders placed before the afternoon cut-off on a business day generally ship the same day. Prescription verification can add to that, and a few uncommon lenses are ordered in for you. The Shipping Policy<\/a> has the detail.<\/p>\n Free over $50. Below that a flat rate is shown at checkout before you pay. Annual supplies always ship free.<\/p>\n Put your order number into the order tracking page<\/a>, or open Orders<\/a> in your account. Tracking can take a day to show its first scan.<\/p>\n Larger orders get split. We try to put a matching pair of powers in each parcel so a partial delivery is still usable. If one is a few days behind the other, tell us and we will trace it.<\/p>\n Possibly, depending on where you are. Duties and import taxes are not included in our prices and are collected by the carrier.<\/p>\n No. We cannot accept change-of-mind returns, and an opened box cannot be returned at all. This is set out in full in the Refund & Exchange Policy<\/a> — worth reading before you order.<\/p>\n That we always put right, at our cost. Message us within 14 days of delivery with your order number and a photo, and we will replace or refund, whichever you prefer.<\/p>\n Unfortunately we cannot refund that, which is why the specification is shown back to you at checkout. Tell us straight away though — if the order has not shipped we can still cancel it.<\/p>\n Yes, any time before it ships, for a full refund.<\/p>\n No, but it makes reordering much faster: your prescription and past orders are on file, and one button refills the cart.<\/p>\n Open Orders<\/a> and press “Order again” on the order you want to repeat. It comes back with each eye as its own line, powers intact.<\/p>\n Major credit and debit cards, and PayPal, taken through our payment provider. Card details never reach our servers.<\/p>\n One code per order. Where two would apply, the larger one wins. Free shipping is not a code and stacks with everything.<\/p>\n Get in touch.<\/strong> Email support@lens.fit<\/a>, or use the contact form<\/a>. We answer Monday to Friday, 10:00–18:00 HKT, usually within one business day.<\/p>\n","protected":false},"excerpt":{"rendered":" Last updated 14 August 2026 Ordering I do not understand the numbers on my box. What do I need? Four things, all printed on the box you are wearing now: the brand, the power (sometimes written PWR, SPH or D, and usually a minus number), the base curve (BC) and the diameter (DIA). If you […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-460","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/lens.fit\/index.php?rest_route=\/wp\/v2\/pages\/460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lens.fit\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lens.fit\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lens.fit\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lens.fit\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=460"}],"version-history":[{"count":1,"href":"https:\/\/lens.fit\/index.php?rest_route=\/wp\/v2\/pages\/460\/revisions"}],"predecessor-version":[{"id":464,"href":"https:\/\/lens.fit\/index.php?rest_route=\/wp\/v2\/pages\/460\/revisions\/464"}],"wp:attachment":[{"href":"https:\/\/lens.fit\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Can you renew an expired prescription?<\/h3>\n
Are these the same lenses my optometrist sells?<\/h3>\n
Delivery<\/h2>\n
How long will it take?<\/h3>\n
What does delivery cost?<\/h3>\n
Where is my order?<\/h3>\n
Why did my order arrive in two parcels?<\/h3>\n
Will I be charged customs or duty?<\/h3>\n
Returns and problems<\/h2>\n
Can I return lenses I no longer want?<\/h3>\n
You sent the wrong lenses, or they arrived damaged.<\/h3>\n
I ordered the wrong power.<\/h3>\n
Can I cancel?<\/h3>\n
Account and payment<\/h2>\n
Do I need an account?<\/h3>\n
How do I reorder?<\/h3>\n
What payment methods do you take?<\/h3>\n
Can I use more than one discount code?<\/h3>\n
Still stuck?<\/h2>\n